Unbound virtual reality

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Delivery & Collection

To deliver

  • What are the shipping costs?

    We do not charge shipping costs for shipping within The Netherlands and to Belgium. Shipping costs may be charged for shipping to another country. The shipping costs will be added to your shopping cart during the Checkout.

  • What are the payment options?

    We accept different payment methods. Note: with some payment methods it may take longer for your order to be processed. For more information about payment methods, please refer to our informatiepagina.

  • When will my order be shipped?

    Wanneer je jouw bestelling voor 23.59 uur plaatst - en het product is direct op voorraad - ontvang je vaak the same day nog de track and trace code om je bestelling te volgen. If the product is not directly in stock with us, an estimate of the delivery time is always given on the product page. You can of course simply place the order with us, and we will do our best to deliver the order to you as soon as possible. Do you have questions about the status of your order? Please contact us by sending an e-mail to our customer service.

  • My order was placed a few days ago but I haven't received a confirmation yet. Now what?

    We will always have products that we have in stock immediately for you to send, but if we do not have a product in stock, you may have to wait for it. On the product page you will always find an expected delivery time if the product is not in stock. Note: if you order multiple products and 1 (or more) products of your order are not in stock, the entire order will be automatically held until the products are all in stock. Would you like to receive part of your order in advance? Send an e-mail to our customer service with your order number and the question whether your order can be partially delivered.

  • How can I track my order?

    You will receive a confirmation of your order by e-mail. When the product is in stock and ready to be shipped, you will automatically receive a track & trace code from us by e-mail.

  • Which delivery options can I choose from?

    All our products will be shipped to you standard as soon as possible. During the payment process you can choose to have your order delivered at a different place or time.

  • Are you missing an item with your order?

    Our warehouse employees try to pack all orders as well as possible, but it sometimes happens that a product is missing. We would like to ask you to contact our customer service as soon as possible and have your order number ready.

  • Did you receive a wrong article?

    If you have a received an item that you did not order, we will solve this for you as soon as possible. We would like to ask you to contact our customer service as soon as possible and have your order number ready.

  • Is it possible to deliver abroad?

    Yes that is possible. But beware, there may be additional costs involved. You can contact us by e-mail with our customer service.

  • What happens to my order if I am not at home?

    Your order will be delivered twice standard to the specified shipping address by the DPD deliverer. If the order cannot be delivered to you, the order will be returned to us. It is therefore advisable to keep a close eye on the tracking information on the track & trace code.

  • Can I have my order delivered by appointment?

    At the Checkout of your order you can choose a time slot in which your order will be delivered. Dit tijdvak staat standard op ‘zo snel mogelijk™, maar je kunt er ook voor kiezen om de bestelling over een paar dagen pas geleverd te krijgen.

Track & Trace

  • When will I receive my track and trace code?

    You will receive the track and trace code as soon as your order has been processed by our warehouse. Wanneer je de bestelling voor 23.59 uur bij ons plaatst, ontvang je the same day nog de track and trace. You will often see an estimate of the delivery time the next working day.

  • The status of my Track & Trace is '' Shipment is expected, but is not in the sorting process yet ''. What does this mean?

    This means that your package is between our logistics center and the DPD depot. The first scan is given in the depot. You can wait for this, because usually a delivery time is known on the next delivery day.

  • The status of my Track & Trace is '' sort center ''. What does this mean?

    This means that the parcel has arrived at DPD's sorting center. DPD then performs another scan so that you receive a delivery time on the Track & Trace link.

  • The status of my Track & Trace is "delayed". What does this mean?

    This means that your DPD deliverer has been delayed during the delivery of your package. This may be due to external factors, such as busy (party) periods, extreme weather or other causes.

  • I have not received a shipping confirmation or track and trace code. Now what?

    The track and trace is automatically sent when an order leaves our warehouse. If you have not received the code, it may be that your order is still waiting for delivery of - one of - the products. Not sure about the status of your order? Please contact our customer service by e-mail.

Your package

  • My parcel has been delivered according to DPD, but I have not received anything yet. What should I do now?

    It is annoying that your package has not arrived. First of all, we would like to ask you to check carefully that the package has not been delivered elsewhere. So first ask your neighbors and housemates. If not, please contact our customer service. We will then contact DPD to find out where your package has gone.

  • My package has arrived damaged, what now?

    If your package has arrived damaged, we will solve it for you as soon as possible. We will first ask you to take a few photos of your order and send them to us. You can contact our customer service for this.

  • My order has been canceled, but the money has been debited from my account.

    It sometimes happens that you start the payment process for an order, but do not complete the payment. When you restart the order and pay, our system sees the first (unfinished) order as a cancellation. So always pay close attention to the order number of your order. Not quite sure? Then you can contact our customer service.

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